Quality Policy Statement

At Chloe Hygiene and Baby Products Limited (Chloe), we are committed to consistently producing safe, hygienic and quality packaged water and diapers that meet customer requirements and applicable statutory, regulatory, contractual and other relevant requirements, while maintaining an effective Quality Management System (QMS) in accordance with ISO 9001:2026 requirements.

We will maintain effective controls across our operations, from the selection and receipt of the best raw and packaging materials through production, quality control, storage and delivery, to ensure that products are manufactured, inspected and released against approved requirements. Nonconforming materials and products will be promptly identified, controlled and prevented from unintended use or release.

We recognize that quality is everyone’s responsibility at Chloe. We will build employee competence and quality awareness, provide the resources and suitable working environment necessary for effective operations, and empower employees to follow approved processes, protect product integrity, report nonconformities and contribute to continual improvement.

This Quality Policy supports Chloe’s purpose, context and strategic direction and provides the framework for establishing and reviewing measurable quality objectives. Our Quality Management System (QMS) objectives are established at all functional levels within the organization, and their performance is reviewed periodically.

We are committed to the continual improvement of the suitability, adequacy and effectiveness of our QMS through risk-based thinking, process monitoring and measurement, evidence-based decision-making, customer feedback, internal audits, management review, effective corrective actions, and actions to address risks and opportunities.

To fulfil this commitment, Chloe will:

1. Understand and meet customer and relevant interested-party requirements, monitor customer satisfaction and perceptions, respond to feedback and resolve complaints effectively and promptly.

2. Protect the safety, hygiene, and quality of our products throughout their lifecycle by maintaining approved specifications, hygiene controls, inspection, testing, traceability and product release controls to protect product integrity.

3. Develop competent and engaged people, ensuring our employees understand their responsibilities, are competent for their roles, follow approved processes and actively contribute to quality performance and improvement.

4. Control externally provided processes and materials, ensuring our suppliers and other external providers are appropriately evaluated, monitored and controlled to meet defined requirements.

5. Maintain effective and efficient operations by providing a clean, safe and suitable working environment, control operational risks, minimize waste and use resources responsibly.

6. Drive continual improvement by monitoring and evaluating performance, address nonconformities and their causes, manage risks and opportunities, and implement corrective and improvement actions within agreed timelines.

This policy will be communicated, understood, implemented and maintained at all relevant levels of the organization, made available to relevant interested parties as appropriate, and periodically reviewed to ensure its continuing suitability and alignment with Chloe’s strategic direction.

Management is committed to demonstrating leadership and accountability for the effectiveness of the Quality Management System by providing resources, support and strategic direction necessary to achieve our quality objectives and continually improve organizational performance.